Company Contact Information:
The Valley Soap Company, LLC
Pat Thompson
Middletown, MD 21769
Phn 240.315.3767
Fax 301.371.4865

Products available by internet, phone, or email purchase only. Please feel free to call or email if you have any problems during the ordering process.

Satisfaction Guarantee and Return Policy

All items are 100% guaranteed against defect. Each item is inspected upon arrival and again prior to shipment.
It is our goal to provide fine, quality products. If you are not 100% satisfied with your purchase or if you feel we didn't adequately present the item(s), we will do everything in our capacity to remedy the situation.

On rare occasion, items may be damaged in shipping. Please contact the carrier, then let us know the claim number. The item will be replaced immediately provided we have the item in stock. Some items may have to be re-ordered and could take up to 6 weeks for delivery. Items that have been discontinued by the manufacturer will be refunded or given a store credit.
All claims must be made within 15 days of receipt of items. Returns after 15 days are subject to a 25% restocking fee. Returns must be in their original condition and packaging. No return accepted without prior authorization. We reserve the right to refuse returns after 30 days. Please email or call us for the return details. Shipping charges may not be refundable. Undeliverable or refused shipments shipping charges will not be refunded.

We are confident in our products and the service we provide. We are committed to our customer's satisfaction.
It is beyond our control that many of our soap based products may melt or become distorted in high temperatures. Please consider this when ordering in warm weather months as we cannot accept responsibility for weather related damage in transit.

You may return an item for refund or replacement within 15 days of receipt. Shipping and handling charges are non-refundable. Returns after 15 days are subject to a 25% restocking fee. Returns must be in their original condition and packaging. No return accepted without prior authorization. We reserve the right to refuse returns after 30 days. Please email or call us for the return details. All returns must be accompanied by the packing slip to ensure appropriate credit. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

Your packing slip will indicate where you need to send your return. In general, though, you may return merchandise to:
P Thompson - The Valley Soap Company, LLC
3026 Sumantown Rd, Middletown MD 21769

If you have any questions regarding your order, please feel free to contact us at: info@thevalleysoapcompany.com. Please include specific details regarding your order.

Privacy Policy

Any and all information collected through our system is treated with the utmost care.

Privacy Guarantee

We strive to protect our customers privacy. We ask customers to supply various personal data when placing an order, such as name and address, credit-card information, and E-mail address. We use this data only for the purpose of filling an order, or communicating with the customer or supplier about the status of an order.

We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so in order to comply with the law or to protect against fraud. We will also release such information to cooperate with law enforcement or other governmental investigations (without necessarily requiring the requesting law enforcement or government agency to formally serve us with a subpoena), comply with all valid court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/or credit risk reduction.


Except for the circumstances set forth in the previous paragraph, we will not knowingly distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.


What information do we collect? How do we use it?


When ordering from any of our partner sites, we must collect the purchaser's name, email address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfill orders and provide notification of the order status.


How do we protect customer information?


Customers who buy through our websites are shopping on a secure server, which encrypts all of the customer's personal information including name, address and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner.